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Corporate Headquarters
(610) 239-9600
FAX: (610) 239-9195
106 West Main Street
Norristown, PA 19401

ACCESS
Broad Street
Centro De Vida
Centro Primavera
Chambers Hill
    Adolescent Program
Common Ground
Community House
Corporate
    Headquarters
Concept 90
Cumberland
    County Prison
Daniel Snow Halfway
     House
Elsie Shenk Outpatient
Family Alternatives
FIR-ST
Focus House
Fountain Springs
Fresh Start
Gaudenzia Erie, Inc.
    (Crossroads)
Gaudenzia at
     Owings Mills
Gaudenzia at
     Park Heights
Gaudenzia at
     Park Heights
      Outpatient
Gaudenzia at the
    Women's Detention
      Center
Harrisburg Outpatient
Joy of Living
Kindred House
Metropolitan Transition
    Center (MTC)
Nelson Education
    Center
New Beginnings
New Destiny
New Image
New View
Northumberland
    County Prison
Outreach I
Outreach II
People with Hope
Philly House
Prince George’s
     County Outpatient
Progress House
Recovery House
Re-Entry
SCI Chester
SCI Dallas
Siena House
Sunbury Outpatient
The Bair O'Malley House
Together House
     Men’s Program
Together House
     Women’s Program
Together House
    Short Term 
Vantage
West Chester House
West Chester
     Outpatient
West Shore
    Outpatient

Why use a Certified Employee Assistance Professional (CEAP) to develop and administer your EAP?

The CEAP is recognized by employers, human resources professionals, accrediting agencies and employees as the “standard” in employee assistance. This credential was created in 1986 to recognize those professionals that met the highest standards in the provision of employee assistance services. In order to maintain certification, a CEAP must adhere to the code of professional conduct and make a commitment to professional development and continuing education.

Since most states do not regulate employee assistance programs, it is extremely important for employers to be aware of the seven critical components of a well-designed and administered EAP. The Employee Assistance Professionals Association has defined these components as EAP Core Technology. EAP venders and consultants should be intimately familiar with the provision of these services.

Other considerations when selecting an EAP provider are:

• Does the EAP have a history of maintaining long-term contracts with the employer groups?
• Does the EAP provide 24 hour access to a toll-free hotline?
• Is the hotline staffed by professional counselors?
• Does the EAP offer Critical Incident Stress Management (CISM) services for workplace trauma?
• Does the EAP offer programs that are uniquely designed to meet your organizational needs, work culture and environment?
• Does the EAP have a continuous quality improvement program to ensure the highest standards of operation?
• Does the EAP offer a comprehensive network of credentialed, licensed professionals that are easily accessible to employees for face-to-face service.
• Is the network of professionals external to the EAP organization rather than referring internally for profit?
• Does the EAP provide consultation services to managers, supervisors and labor representatives to assist with employees who are exhibiting job performance problems?
• Does the EAP routinely provide promotional material to maintain a high level of program visibility
• Does the EAP provide training for supervisors, managers and labor representatives?
• Are employees provided with orientation sessions to inform them of the EAP services and how to access those services?
• Does the EAP provide a list of corporate references that will substantiate their ability to provide a quality program?
  

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