Corporate Headquarters
(610) 239-9600
FAX: (610) 239-9195
106 West Main Street
Norristown, PA 19401

TRAINING
BROCHURE

CALENDAR

COURSE
DESCRIPTION

DIRECTIONS

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Clinical Record Keeping
Cognitive Behavioral
    Counseling
Communicating with
    Referral & Funding
    Sources
Confidentiality
Conflict Resolution
Co-Occurring Disorders
CPR/First Aid
Culturally Sensitive
    Treatment
De-Escalation of
     Aggression
Ethics
Gender Specific
    Treatment
Group Counseling
HIV/AIDS
HIV/AIDS Co-Infection
Homophobia
Infection Control
Introduction To
     Counseling
Managing Workplace
     Violence
Overview of Substance
    Abuse
PA Client Placement
    Criteria
Relapse Prevention
Suicide Prevention
TB/STD
Therapeutic Community:
    Principles &
    Philosophies
Tobacco Dependency

TOP

Managing Workplace Violence

Audience: Health & Human Services Professionals
Capacity: 30
Length: 6 Hours
Cost: $128.00

This course is designed to provide all Healthcare and Human Services Professionals with both a comprehensive overview of the phenomenon of violence in the workplace in all its forms, as well as, a cluster of preventive and reductive strategies to enhance staff security and safety.

Course Goals Include:

• Defining the 4 types of Workplace Violence;
• Identifying and discussing characteristics of likely victims and perpetrators of Workplace Violence;
• Identifying "Triggering Events" and volatile situations that often lead to Workplace Violence;
• Learning when and how to report violent threats to police, security, supervisors and/or administrative staff.
• Exploring effective methods and strategies for defusing hostility and aggression in the Workplace.
• Demonstrating how to defuse hostility and aggression in the workplace in a series of realistic scenarios.